L&R Medical

Advice when purchasing a medical device

Consumers should seek advice and assessment from a healthcare professional prior to purchasing any medical device to ensure suitability. Please refer to the instructions for use (IFU) prior to application to ensure you fully understand how to use the product and whether there are any contraindications that would be detrimental to use.

Termination and Right to Cancel

For most Products purchased, you have a legal right to change your mind within 14 days of delivery and receive a full refund. These rights are conferred under the Consumer Contracts Regulation 2013 and Consumer Rights Act 2015.

Refunding your order

We will refund you the price for the Products excluding delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

If you are exercising your right to change your mind:

  • The Products are Medical Devices; therefore, you are liable for any diminished value of the goods resulting from opening and using the packages. You are required to return any goods for reimbursement in an unused and unopened condition.

  • We may reduce your refund of the price (excluding delivery costs) where the goods have been unpackaged or used. If we refund you the price paid for the Products before we are able to inspect them and later discover that you have handled them in an unacceptable way, you must pay us the full price of the Products.

We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, then:

  • Your refund will be made within 14 days from the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us; or

  • in all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

Warranty

If any goods develop faults within the warranty period, you are entitled to a replacement under the terms of that warranty. 

Warranties for products are as follows;

  • Hosiery Garments: 3 months

  • ActiGlide: 6 months

Thankyou for purchasing

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